REFUND AND EXCHANGE POLICY

Return & Refund Policy

Thank you for shopping with our store. We aim to provide products you love and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns - You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.
  • It must be in the original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Gift cards
  • Sale or clearance items (unless faulty/damaged)
  • Personalised or custom-made products
  • Perishable goods

2. Refunds - Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 3–10 business days for the transaction to appear depending on your bank or payment provider.

Shipping costs are non-refundable, except in cases of a faulty or incorrect item received.

3. Exchanges - We offer exchanges for items that are defective, damaged, or if you need a different size/variant (subject to stock availability).

To start an exchange, please contact us and we’ll guide you through the process.

4. Faulty or Incorrect Items - If you receive a faulty, damaged, or wrong item, please contact us within 7 days with:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We will arrange a replacement or refund at no extra cost.

5. Return Shipping - Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking.

6. How to Start a Return - To initiate a return or exchange, please contact us at:

horizonhuntersaus@outlook.com

Include your name, order number, and reason for return.

7. Changes to This Policy - We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon being posted to our website.